Shipping Policy

At Drynox, we aim to process and deliver your order as quickly and safely as possible. Please read our shipping policy before placing an order.

Order Processing

Orders are processed once full payment has been received.

We aim to process orders within 1–3 working days, unless otherwise stated on the product page or during busy periods.

Orders placed on weekends or bank holidays will usually be processed on the next working day.

Delivery Areas

Drynox currently delivers within the United Kingdom.

If you are outside mainland UK or in a remote delivery area, delivery times and charges may vary.

Delivery Times

Estimated delivery times will depend on the product ordered, delivery location, and courier service used.

As a general guide:

• Standard delivery: usually within 3–7 working days
• Larger items such as mattresses: may take longer depending on courier availability
• Remote areas: may require additional delivery time

Delivery times are estimates only and are not guaranteed.

Delivery Charges

Delivery charges may vary depending on the product, order size, delivery address, and any offers available at the time of purchase.

Any applicable delivery charges will be shown at checkout before payment is completed.

Delivery Address

Customers are responsible for providing the correct delivery address at checkout.

Drynox cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information.

If you notice an error in your delivery address, please contact us as soon as possible.

Receiving Your Delivery

Please inspect your order upon delivery.

If your item arrives visibly damaged, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos of the packaging and product
• Any courier delivery notes, where applicable

Damage or delivery issues should be reported within 7 days of delivery.

Failed Deliveries

If a delivery attempt fails because no one is available to receive the order, or because incorrect delivery details were provided, the courier may attempt redelivery or return the item.

Additional delivery charges may apply for redelivery or returned items.

Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, stock availability, weather, bank holidays, or other circumstances outside our control.

Drynox is not liable for delays caused by third-party couriers or events beyond our reasonable control.

Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Contact Us

For shipping enquiries or delivery support, please contact Drynox:

Email: info@drynox.co.uk
Phone: 07513 567167

Further Information

This Shipping Policy should be read alongside our Returns Policy and Terms and Conditions.